Shipping Policies

We will make every effort to pack and ship your orders as quickly as we can, but processing and shipping orders can sometimes take longer than expected. We will ship all expedited orders as soon as we are able, and all orders placed using ground shipping will be shipped out in the order that they were received, which can sometimes be a few days after the order was placed.

Please note that for international orders, the Parks Conservancy is not responsible for any customs duties or other additional fees associated with importing a shipment into a country as these fees vary widely from country to country, and we cannot predict those costs.

As soon as your package is shipped, an automatically generated email will be sent to you with information on how to track your package. Do not respond to that email as we will not receive it.

If you have any questions or concerns, please contact us at:


Phone: 415-642-6771

Our hours of operation are Monday-Friday 9AM-5PM (Pacific Coast Time)

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