How do I return an item?
To return or exchange an item, mail it back to us at the following address:
Golden Gate National Parks Conservancy Warehouse
c/o Web Team
1275 Evans Avenue
San Francisco, CA 94124
Please include a note with the following information:
- A description of the action that you would like us to take on your return/exchange.
- The name on the credit card that was used to place the order.
- A phone number where we can reach you.
- Your E-Mail Address
- If possible, please also include a copy of your order receipt.
When we receive your package, we will contact you to complete the return/exchange process.
The customer is responsible for any shipping costs incurred by shipping a product back to the warehouse for an exchange or return. If we sent you the wrong item or a size that did not match the size on your order form, we will reimburse you for the cost of shipping the product back to us when we process the exchange, and cover the cost of shipping the replacement product.
If you have any questions, please feel free to contact us at: Email: firstname.lastname@example.org Phone: 415-642-6771
Our hours of operation are Monday-Friday 9AM to 5PM (Pacific Coast Time)