FREQUENTLY ASKED QUESTIONS

Your online shopping experience matters to us. If you are not able to find the answers you are looking for below, please reach out to us at (415) 642-6771 or parkstore@parksconservancy.org. You can also submit a request on our Contact Us page. Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm PST (excluding holidays). 

2020 Holiday Shipping Information

Based on an estimated delivery date of Thursday, December 24, 2020, our holiday shipping cutoff dates are as follows:

Domestic Contiguous:
First Class - Monday, December 14
Priority - Friday, December 18
Express - Monday, December 21

International:
First Class - Tuesday, December 1
Priority - Tuesday, December 8
Priority Express - Monday, December 14

Please note: the US Postal Service does not guarantee specific delivery dates and times. We encourage you to place holiday orders as early as possible.

For same-day express shipping, orders must be placed by 12:00pm PST. Orders placed after 2:00 pm PST on Fridays will be fulfilled the following week. Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm Pacific Standard Time (PST). Orders may take up to 48 hours to process during the holiday season.

Our warehouse will be closed Thursday, December 24 to Friday, December 25, and Thursday, December 31 to Friday, January 1.

Please note:

For same-day express shipping, orders must be placed by 12:00pm PST. Orders placed after 2:00 pm PST on Fridays will be fulfilled the following week. Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm Pacific Standard Time (PST). Orders may take up to 48 hours to process during the holiday season.

Currently, we do not have any warehouse closures in place due to COVID-19. However, the postal service has been experiencing intermittent delays during the past few months.

To avoid unexpected slow-downs and delays during the busiest time of the year, we strongly encourage you to place holiday orders as early as you can.

Payment Information

We accept the following major credit cards:

American Express
Discover
Mastercard
VISA

We do NOT accept cash, money orders, company checks, personal checks, or purchase orders.

If you wish to cancel or make any other changes to your order, contact us as soon as possible during normal business hours at (415) 642-6771 or parkstore@parksconservancy.org. Please have your contact information and order number available for faster service.

Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm PST.

If you experience technical difficulties while attempting to place your online order, please contact us at (415) 642-6771 or parkstore@parksconservancy.org—our customer service representatives are available to walk you through online ordering. If you prefer, we can process your order over the phone.

Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm PST.

The Golden Gate National Parks Conservancy is required to collect sales tax in all states where we have a business presence. Since our business is based solely in the San Francisco Bay Area, customers who live outside of California will NOT be charged sales tax.

We are proud to offer a 15% discount on all purchases made by current Golden Gate National Parks Conservancy members. This discount is applicable at all eight park store locations and our online stores.

To take advantage of this offer, join the Parks Conservancy or renew your membership today!

For current members:

To apply your member discount to your online purchase, please enter your member identification number at checkout. (Forgot your number? Please contact our Membership Department at (415) 561-3060 or membership@parksconservancy.org for assistance.)

For prospective members:

To learn more about our membership program, including membership benefits and how your donation supports the park, visit our website at www.parksconservancy.org/get-involved/donate/membership.

Other:

For questions about the Public Lands Alliance Reciprocal Discount Program, please visit the Public Lands Alliance website or email us at parkstore@parksconservancy.org

Shipping Information

All domestic orders are shipped through the US Postal Service, using the mail service of your choice. Shipping and handling rates are based on your order's packaged weight, dimensions, and destination.

After completing your online order, you will receive a confirmation email with a summary of your purchase, shipping, and payment information. If you created an account with us, you can login online to check the status of your order.

As soon as your order ships from the warehouse, typically within 48 hours from the time of purchase, you will receive another email notification with tracking information.

If you do not receive an order confirmation email or tracking information within 48 hours, please contact us at (415) 642-6771 or parkstore@parksconservancy.org

All domestic orders are are shipped through the US Postal Service, using the mail service of your choice.

As soon as your order ships from the warehouse, you will receive an email notification with tracking information. Please note that we do not ship orders on Saturdays, Sundays, or major holidays.

If you do not receive an email containing tracking information within 48 hours, or your package does not arrive within its estimated shipping window, please contact us at (415) 642-6771 or parkstore@parksconservancy.org.

For additional details on non-standard shipping rates, please review international and express shipping information below. 

We are proud to offer express shipping through our partners at the US Postal Service.

Express orders received before 2:00 pm PST will be shipped the same day. All express orders received after 2:00 pm PST will be shipped the following day, unless the order is received Friday after 2:00 pm PST or over the weekend. Weekend orders will ship the following Monday.

Yes. We ship to all countries serviced by the US Postal Service.

Shipping and handling rates are based on your order's packaged weight and destination, but do NOT include fees incurred through Customs. You are responsible for all applicable customs duties, tariffs, or Value Added Tax (VAT), which are collected by the carrier upon delivery.

International delivery time is typically 6 to 10 business days, barring any unforeseen delays in Customs.

For additional information, please visit USPS.com or contact us at (415) 642-6771 or parkstore@parksconservancy.org.

Unfortunately, we are unable to offer gift wrapping services at this time. We are, however, happy to include a gift note with your shipment.

If you would like to include a gift note with your order, please include a comment at checkout. If you have already placed your order but would like to add a note, please contact us as soon as possible at (415) 642-6771 or parkstore@parksconservancy.org

Our hours of operation are Monday through Friday, 9:00am to 4:00 pm PST. 

Returns and Exchanges

If you are not completely satisfied with your purchase, you may return items for replacement, exchange, or refund within 30 days of purchase.

All returned merchandise must be in original condition. Apparel must be unwashed and unworn. Any non-apparel items must be unused and in original packaging. All shipping and handling fees are non-refundable unless it is determined that the incorrect product was shipped.

To return or exchange merchandise purchase through our online store, contact us at (415) 642-6771 or parkstore@parksconservancy.org. Please have your contact information and order number available for faster service.

Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm PST.

To support our mission of promoting and adhering to environmentally-friendly and sustainable practices, we reduce paper waste whenever possible—this includes sending email receipts instead of paper receipts for online orders.

If you would like a printed receipt in addition to the confirmation email sent at the time of your purchase, please contact us (415) 642-6771 or parkstore@parksconservancy.org.

We are unable to process park store returns and exchanges through our website. To find contact information for any of our eight park stores, please visit our Store Hours and Locations page.

For additional inquiries, please contact us at (415) 642-6771 or parkstore@parksconservancy.org

Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm PST.

Once we receive your returned items, it can take an additional 7-10 business days for the return to fully process and the credit to appear on your credit card statement. Please note that all shipping and handling fees are non-refundable (unless it is determined that the incorrect product was shipped) and will not appear on your statement. 

For more information about the status of your return, contact us at (415) 642-6771 or parkstore@parksconservancy.org. Please have your contact information and order number available for faster service. 

Our hours of operation are Monday through Friday, 9:00 am to 4:00 pm PST.

General Information

By purchasing items from our online store or at one of our eight park store locations, you are helping us fulfill our mission of PARKS FOR ALL FOREVER—all proceeds from your purchase go directly to the Golden Gate National Parks.

As the nonprofit partner of the Golden Gate National Parks, our mission is to enhance the park visitor experience and build a community dedicated to conserving the parks for the future. We are dedicated to protecting these PARKS, making relevant and accessible FOR ALL communities, and instilling a sense of stewardship in this and future generations to ensure their vitality FOREVER.

Join us as we work toward our vision of PARKS FOR ALL FOREVER.

To learn more, including other ways you can get involved and help support the park, visit our main website at www.parksconservancy.org.

Becoming a Parks Conservancy member is a gift that feels good!

Your membership donation helps us preserve the Golden Gate National Parks' ancient redwood forests, historical landmarks, and open spaces. In addition to the satisfaction of helping steward a national treasure, you'll receive fantastic year-round benefits like invitations to members-only events and a 15% discount on all purchases made at our eight park store locations and online stores.

To learn more about our membership program, please visit our website at www.parksconservancy.org/give/membership or contact our Membership Department at (415) 651-3060 or membership@parksconservancy.org.

Unfortunately, we are unable to offer gift cards for any of our store locations, including our online stores.

For another feel-good gift idea, consider buying your loved ones a membership to the Golden Gate National Parks Conservancy or making a Tribute or Memorial Gift in their name.

To learn more about how your gift supports the park, visit our website at www.parksconservancy.org/give/membership.

Working with our partners at the National Park Service, the Golden Gate Bridge Highway and Transportation District, and the Presidio Trust, we are proud to serve visitors at eight visitor centers and retail locations throughout the Golden Gate National Parks: Alcatraz Island, Golden Gate Bridge, Muir Woods, Crissy Field, Lands, End, Fort Point, the Marin Headlands, and the Presidio of San Francisco.

For more information about our retail locations, visit our Store Hours and Locations page.

Yes. We are proud to work with partners across the country to distribute high-quality educational products.

To learn more, please visit our wholesale website or contact our Wholesale Department at (415) 561-3088 or wholesale@parksconservancy.org

Please note: a valid Reseller Certificate number is required to create a wholesale account with us. 

Alcatraz Cruises is the official concessioner to the National Park Service, offering tickets and transportation to Alcatraz Island. To purchase tickets, please visit www.alcatrazcruises.com.

For other island information—including seasonal hours of operation, accessibility information, permitting requests, and National Park Passes—please visit the National Park Service's Plan Your Visit page at www.nps.gov/alca/planyourvisit.

Privacy and Security

We require some basic information to process your online orders, including your name, address, phone number, credit card information, and shipping information. We value your privacy and work hard to keep your information safe.

To learn more about what types of information we collect and how we safeguard your data, please visit our Privacy Policy web page.

We take your privacy seriously. To learn more about what types of information we collect and how we safeguard your data, please visit our Privacy Policy web page.

We're sorry to see you go. For information about how to manage your personal information and update your communication preferences, including opting-out of Parks Conservancy emails, please visit our Privacy Policy web page or contact us at parkstore@parksconservancy.org.

More questions?

We’re here to help. Call us at (415) 642-6771, Monday through Friday, 9:00 am to 4:00 pm PST (excluding holidays), or email us anytime at parkstore@parksconservancy.org. You can also submit a request on our Contact Us page.